FREQUENTLY ASKED QUESTIONS
On this page we provide answers to the most common questions we receive. If your question doesn’t appear below, please feel free to contact Simple Retail directly for additional information.
Do you have a minimum order?
We do not have a minimum order requirement to purchase our merchandise. We will ship any order any size.
What forms of payment do you accept?
We accept all major credit cards: Mastercard, Visa, American Express and Discover. We also accept PayPal.
If I place an order with your company, when should I expect to receive it?
If you place your order by 3:00 pm local time Monday through Friday your order will ship the same day. If you place an order on Saturday or Sunday, your order will ship on Monday. *This excludes holidays*. In the event that your order is placed and the next business day falls on a holiday, we will ship out the order on the next business day after the observed holiday. We reach 88.8% of the population in 1 business day. The majority of the orders that we ship ground service are received within 1-2 business days.
What shipping method do you use for shipping out your merchandise?
We ship our merchandise utilizing ground shippers that offer the best time in transit and lowest shipping zone charges for the zip code being delivered to.
Which Holidays does Simple Retail observe?
We at Simple Retail observe the following holidays and will be closed on these days:
- New Year’s Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Christmas Day
Freight carriers will not be picking up or delivering on the above listed holidays or the Friday after Thanksgiving, Christmas Eve or New Year’s Eve.
Is the merchandise on the website in stock?
We strive to have all items in stock and available to ship on all orders placed before 3pm local time.
What is the best way to contact Simple Retail?
You may contact customer service at contactus@simpleretail.com. Customer service will be happy to answer any questions you may have regarding our company, availability of product or any other concerns that you may have. Customer service is available from 9:00am - 5:00pm CST Monday – Friday.
What is your return policy?
We have a no hassle return policy. We do not require authorization for returned merchandise. If you receive your merchandise and decide that you would like to return it you may do so with any carrier of your choice. **All merchandise should be returned to the address indicated below. Please do not send your package to any of our other warehouse locations.
Send a copy of your invoice along with the item number(s) that you do not want along with the reason for the return to:
Simple Retail
Return Goods Department
12955 Enterprise Way
Bridgeton, MO 63044
We will issue credit for the purchase price of the merchandise.
What should I do if my order has damaged or missing merchandise?
Please let us know immediately if you receive damaged merchandise or discover that merchandise is missing. Contact customer service at contactus@simpleretail.com. We will replace any merchandise that is lost or damaged right away. We will handle it for you. You DO NOT have to contact the carrier or the trucking company yourself.